Frequently Asked Questions

CardStride Studio installers are digitally signed by Giant Stride Solutions, Inc. Because CardStride is still new, Windows SmartScreen or your browser may occasionally describe the download as unrecognized while its reputation builds. Download only from the official CardStride Studio site and confirm that Windows shows Giant Stride Solutions, Inc. as the publisher before continuing.

CardStride Studio is Windows desktop software today. Download the installer from the download page. macOS, web, and mobile apps are not available yet.

CardStride Studio is early-access software built for real eBay card-selling work. It is new and actively improving, but the core workflows are available today: importing active listings, preparing new listings from photos or scans, AI-assisted card details, review before publish, scheduled relists and price drops, and support/account workflows.

Early users get direct founder support through the support page, and feedback directly shapes the roadmap. The product is useful today, but we are still improving polish, edge cases, and future marketplace support.

Yes. CardStride offers a permanent Free plan at $0 with 50 credits every month. No credit card is required. Paid plans (Solo, Growth, Scale) are optional when you need more monthly credits.

No. Creating a Free account and downloading CardStride Studio does not require a credit card. Billing starts only if you choose a paid plan.

Free accounts include a connected-device allowance of 2. Your account page shows how many devices are currently linked. During early testing, additional devices can still connect.

Credits are consumed when CardStride creates or changes listings on eBay (publish, update, relist, end) and when AI Identify analyzes a new card. Importing and syncing your eBay listings is read-only — it never changes anything on eBay, so it never consumes credits.

Free credits reset each UTC calendar month. Your account page shows the next reset date.

No. Unused Free credits do not roll over to the next month.

You can still import and sync eBay listings and organize your Card Library. Changes sent to eBay and new AI Identify analysis pause until your monthly reset or you upgrade.

AI Identify is available while credits remain. AI Identify uses two credits when CardStride needs to analyze a new card. A cache hit on a previously identified match costs zero credits.

Open Pricing or use View plans from your account page, then choose Solo, Growth, or Scale. Paid checkout uses Stripe; Free signup does not. Downgrades and cancellations are handled from Manage billing on your account page.

If you cancel a paid plan, paid access continues through the end of the current billing period. After that, your account moves to the Free plan with the standard monthly Free allowance. Any billing issue such as a past-due payment must be resolved separately.

eBay is the marketplace CardStride supports today — importing your active listings, publishing Buy It Now and Auction listings, and managing lifecycle actions on eBay. More marketplace integrations are on the roadmap, but they are not available in the product now.

No. You can start with a small import limit to try a few active listings first. Importing reads your active eBay listings into CardStride; it does not change anything on eBay or use credits. You can bring in more listings later when you are ready.

After Guided Setup, a ready empty Card Library offers Import Active eBay Listings (or you can create a new listing instead). You can import all active listings or start with a small import limit — import is read-only from eBay and does not use credits. Credits are consumed when CardStride creates or changes listings on eBay. See the Pricing page for details.

Your listings will appear in Card Library, ready for lifecycle management (and price drops for Buy It Now listings). For the short first-run overview, see Getting Started.

After setup, choose Create New Listing from a ready empty Card Library, or open Intake anytime. Use For Sale when you want to create eBay listings, Personal Collection when you only want to edit card images, and Split Scans only when you need to separate grouped flatbed scans first. CardStride can auto-pair fronts and backs, clean up images, optionally run AI Identify for card details, help you set pricing and shipping, and let you review everything before publishing. For the short first-run overview, see Getting Started.

Yes. Split Scans is an optional Intake tool for grouped flatbed scans. It can detect multiple cards in a scan and split them into individual front and back images, then continue into the normal image cleanup flow. It works best with typical flatbed scan layouts; users who start from individual photos, individual scans, or high-speed card scanners can skip it.

AI Identify is optional during For Sale Intake. It suggests card details — player, year, manufacturer, set, number, and eBay-friendly specifics — from your images. You review and confirm everything before publishing. AI Identify uses credits; see the Pricing page for details.

Autopilot is optional. When you turn it on, CardStride carries out the routine maintenance you have configured — scheduled price drops and relists — at the cadence you choose. Nothing runs until you enable it, you can review pending and scheduled work at any time, and changes sent to eBay consume credits as usual. Turn Autopilot off whenever you want to handle things manually.

Yes. CardStride supports both Buy It Now and Auction listings, including scheduled auction starts. Price-drop automation applies to Buy It Now listings; auctions use their own starting bid, duration, and start-time workflow.

Yes. During Guided Setup (and later in settings), CardStride uses your existing eBay shipping, payment, and return policies plus your eBay inventory location when publishing. CardStride does not create or edit your eBay policies; you manage those in eBay Seller Hub and refresh them in CardStride.

CardStride can publish with your selected eBay Shipping Policy and validates eBay Standard Envelope-style card shipments where supported. Buyer-selectable multi-service shipping policy previews are on the roadmap; for now, the selected eBay Shipping Policy remains the source of truth.

Yes. During For Sale Intake, new listings can include optional additional listing photos after the front and back images. CardStride can also generate square corner closeups from high-resolution front and back photos. You can review, remove, and reorder those photos before publishing. For existing CardStride-managed listings, supported photo changes can be staged and applied through Review Changes or a managed relist. Legacy or imported listings may need to be recreated through CardStride before all photo tools are available.

No — CardStride Studio never asks for your eBay password.

When you connect your eBay account, you sign in directly on eBay's website. eBay grants CardStride Studio limited access to your account — your password is never shared with us or stored by the app.

CardStride Studio is local-first: all your data stays on your PC. Nothing is uploaded to the cloud unless you explicitly export and upload it yourself.